Frequently Asked Questions

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How to send us culinary knives for sharpening?

How to send your knives to us for sharpening?

  • Once we have confirmed your knife sharpening booking, carefully package and courier your knives to the address we provide. If you have a Trade Me account, we recommended using the courier service link on your ‘My Trade Me” page to collect send us your knives. 
  • Please ensure your knives are well wrapped, either in their original box or individually wrapped in paper and then placed in a cardboard box

How do you return our sharpened knives?

Once sharpened, we will return your knives via courier with signature required. The following rates will apply for 1 to 10 knives.

  • New Zealand wide $9.00*
  • New Zealand rural $13.00

*Excludes rural delivery and delivery to New Zealand offshore islands.

If you have not received your knives within 7 working days of receiving your confirmation email and tracking number, please contact us with your name and order number.

If you are located in Tauranga, we do accept drop-offs and collections for knife sharpening, but please contact us to arrange a suitable time and day.




 

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