Terms & Conditions
The following terms and conditions are the terms on which Unity Holdings Limited trading as RazorSharp Knives offers you access to the services and use of our Website. Throughout the site, the terms 'we', 'us' and 'our' refer to Unity Holdings Limited trading as Razor Sharp Knives. Our Website, including all information, tools and services available from this site to you, the user, are conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our 'Service' and agree to be bound by the following terms and conditions. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and /or contributors of content.
These terms and conditions are effective from 1st September 2020 and will replace all earlier Unity Holdings Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these Terms and Conditions at any time and without prior notification.
To make a purchase from our online shop, you must be 18 years of age or over.
If you are purchasing on behalf of another entity such as a company, you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and Supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.
Delivery and delivery charges
Prices for goods and services stated on our Website are exclusive of any applicable delivery charges.
We only deliver to New Zealand street addresses, and a total delivery cost will be provided in the order summary in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed and payment received.
Orders are sent tracked to protect you and us. After the order is processed and packaged, we will send an email with your tracking number.
Your purchase is well packaged and leaves us in perfect condition. We recommend you do not sign for your package if it appears to have been damaged in transit.
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
Sale items, specials and clearance items are only at the pricing shown while stocks last. If we have to re-order a sales or specials item, the sale or special price does not apply, and it will be sold at the original retail price.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact and delivery details are correct.
Credit Card Security
All payments are processed via the Stripe secure payments system to ensure high levels of payment security and are subject to Stripe terms and conditions. Click here to view Stripe terms: https://stripe.com/nz/checkout/legal
Shipping and delivery
We only deliver to New Zealand street addresses and a total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
We use Courier Post for all deliveries. A signature will be required on delivery.
We offer free delivery on all knife purchases for a single transaction order totalling $200.00 and over. Orders totalling $199.99 and below will incur a flat rate delivery costs.
- New Zealand wide $9.00*
- Rural $13.00
How do I check the status of my order?
When your order has shipped, an email notification will be sent to the email address you have provided us which will include a tracking number. Please visit the Courier Post website at https://www.nzpost.co.nz/tools/tracking to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 7-working days of receiving your shipping confirmation email, please contact us with your name and order number.
Refunds, returns, and exchanges
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
Discounted, sale and reduced RRP priced items cannot be refunded or exchanged
If there is an issue with your purchase, before returning any items, please contact us within 48 hours of receipt of the items.
Products must be returned unused and in perfect condition. They also need to be in the original undamaged packaging
Pictures and measurements on the RazorSharp Knives website may differ marginally from the actual products, and we do not exchange or refund because of visual reasons or if measurements vary a few millimetres.
Returned items must be properly packed to prevent damage. Please notify us of the tracking number so we can follow the progress of the parcel.
If you receive goods that are faulty or defective in any way, we will honour our commitments under the Consumer Guarantees Act 1993 (New Zealand) to provide a remedy.
If you have any further questions, please do not hesitate to contact us.
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our Website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our Website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our Website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of Website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our Website, products, and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Unless you opt to receive messages from us, we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above-mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our Website is secure, and we cannot be held responsible for a breach of our Website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our Website at www.razorsharpknives.co.nz/shop/terms/
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.